Who We Are
We're Krython Stormbound Auto Masters, operating out of 2847 Industrial Way in Vancouver. Been fixing up rides and dealing with storm damage for years now. When you trust us with your vehicle, you're also trusting us with your personal details - and that's not something we take lightly.
What Info We Actually Collect
Here's the deal - we only grab what we need to do our job properly:
- Contact stuff: Your name, phone number, email address. Pretty basic - can't call you about your car otherwise.
- Vehicle details: Make, model, year, VIN, current condition. Kinda need this to actually work on your ride.
- Service history: What we've done before, parts we've installed, tuning specs. Helps us track what's been modified.
- Payment info: Billing address, payment method details (though we don't store full credit card numbers - that's handled securely by our processor).
- Photos & documentation: Pictures of damage, before/after shots, insurance paperwork if you're filing a claim.
- Website cookies: Basic tracking to see how folks use our site and remember your preferences.
How We Use Your Data
Real talk - we're not selling your info to sketchy third parties or spamming you with junk. Here's what we actually do:
- Schedule and complete your service appointments
- Send you updates about your vehicle's status (nobody likes being left in the dark)
- Process payments and keep records for accounting purposes
- File insurance claims if you've been hit by storm damage
- Maintain service history so we know what's been done to your vehicle
- Occasionally send service reminders or special offers (but you can opt out anytime)
- Comply with legal requirements - tax stuff, safety regulations, that sort of thing
Who Gets to See Your Info
We keep your data pretty locked down, but sometimes we gotta share it with:
- Parts suppliers: When we're ordering specific components for your build
- Insurance companies: If you're filing a claim for storm damage or other repairs
- Payment processors: To handle transactions securely
- Legal authorities: If we're legally required to (like court orders or safety recalls)
- Service providers: Our booking system, email service, that kind of infrastructure stuff
That's it. We're not selling your email to marketers or anything shady like that.
How Long We Keep Your Data
We'll hang onto your information as long as you're an active customer, plus a reasonable time after that for warranty purposes and legal requirements. In Canada, we're typically looking at:
- Service records: 7 years (tax and legal stuff)
- Contact info: Until you ask us to delete it or you haven't been in for 5+ years
- Payment records: 7 years for accounting purposes
- Photos and damage documentation: Duration of warranty period plus 2 years
Your Rights & Control
This is YOUR data, and you've got rights:
- Access: Wanna see what we've got on file? Just ask.
- Correction: If something's wrong, we'll fix it.
- Deletion: Want us to wipe your records? We can do that (with some legal exceptions).
- Opt-out: Don't want marketing emails? No problem - there's an unsubscribe link in every message.
- Data portability: Need your service history for another shop? We'll get it to you in a usable format.
Just shoot us an email at info@krythonstormbound.info or call (604) 555-0147 if you wanna exercise any of these rights.
Security Measures
We take reasonable precautions to protect your data - encrypted connections, secure storage, limited access to sensitive info. Our staff's trained on privacy practices, and we don't leave customer files lying around.
That said, nothing's 100% bulletproof. We do our best, but can't guarantee absolute security (nobody honestly can). If there's ever a data breach affecting your info, we'll let you know promptly.
Cookies & Website Tracking
Our website uses cookies - tiny files that help us remember your preferences and see how people use the site. We're using:
- Essential cookies: Keep the site functioning, remember your session
- Analytics cookies: Help us understand what pages people visit, how long they stay
- Preference cookies: Remember your settings and choices
You can disable cookies in your browser settings, but some site features might not work as well.
Third-Party Links
Sometimes we link to parts suppliers, manufacturers, or other resources. Once you click away from our site, their privacy policies apply - not ours. We can't control what they do with your data, so check their policies if you're concerned.
Changes to This Policy
We might update this policy occasionally - new regulations, changes in how we operate, that kind of thing. If we make major changes, we'll let you know via email or a notice on our site. The "last updated" date at the top tells you when we last modified things.
Kids' Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect info from minors. If you're a parent and think we've got data on your kid, contact us and we'll delete it.
Questions or Concerns?
Look, if you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We'd rather you ask than worry about it.
Under Canadian privacy law (PIPEDA), you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we're not handling your personal info properly.